BAM 315 Unit 1 Examination Answers
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BAM 315 Unit 1 Examination
Answers
Multiple Choice Questions
(Enter your answers on the enclosed answer sheet)
1 A ________ is an example of a
first-line manager.
A shift
manager.
B
division manager.
C store
manager.
D
regional manager.
2 Establishing strategies for
achieving organizational goals is a part of the ________ function.
A
coordinating.
B
organizing.
C
leading.
D
planning.
3 Katz proposed that managers
need ________ skills.
A
human, empirical, and mechanical.
B
technical, human, and conceptual.
C technical,
human, and financial.
D
technical, interpersonal, and legal.
4 Which of the following
changes has resulted in the shifting of organizational boundaries?4.
A
digitization.
B
increased competitiveness.
C
increased emphasis on organizational ethics.
D
changing security threats
.
Managerial
Basic Training (Scenario)Imagine that your marketing company has just merged
with a manufacturing organization. You have been asked to help provide some
“basic” managerial training to the engineers in the research and development
unit of the new company. To ensure you are covering the important issues, your
boss has asked to see an overview of materials that you will be providing the
engineers.
5 The engineers have to be
informed that, ________ are the people who direct the activities of others in
an organization.
A line
workers.
B
directors.
C
subordinates.
D
managers.
6 Many of the engineers in the
group are unclear about what managers actually do. Your training. materials
should explain that a manager’s job focuses on ________.
A
personal achievement.
B
helping others accomplish their work goals.
C
supervising groups rather than individual employees.
D
performing clerical duties
.
The
Customer Meeting (Scenario)Kelly, a production supervisor, is responsible for
10 employees who assemble components into a finished product that is sold to
distributors. Kelly reports to Ben, a production manager, who in turn reports
to Dan, a general manager, who reports to McKenna, a vice president of
operations. Recently, McKenna asked Dan to have a meeting with Kelly and Ben
regarding some customer concerns in the production area. The focus of the
meeting was to judge the validity of the customer concerns, and to develop a
specific plan to address these concerns.
7 Kelly is a ________.
A
middle manager.
B top
manager.
C
nonmanagerial employee.
D
first-line manager
.
The
General Manager (Scenario)Michael is the manager of a production facility. On a
routine day, Michael meets with the employees who produce the organization’s
product. At another time, Michael meets with the production manager, Betty, and
the human resource manager, Joyce, to discuss complaints filed by one of the
employees in the production department. Michael also spends time on the
Internet looking for new technologies that can be used in the production
processes of his plant.
8 When Michael manages the
employees who produce the product, he is utilizing his ________.
A
empirical skills.
B
conceptual skills.
C
technical skills.
D human
skills.
Managerial
Skills (Scenario)Adam, Brenda, Carl, and Dan are employees in the same
organization. Adam is the shift
manager,
Brenda is the district manager, Carl is the regional manager and Dan is the
project leader. Adam manages the employees who produce the organization’s
product. After his excellent work is noticed, he is promoted to division
manager. Carl on the other hand, after a disciplinary proceeding, is assigned
to the post of office manager. Ethan is the managing
director
of the same organization.
9 Which of the following is
true for Adam before his promotion.
A His
technical skills are of the utmost priority.
B He
need not have any empirical skills.
C He
need not possess any human skills.
D His
conceptual skills are of the utmost priority.
10 The symbolic view of
management is based upon the belief that managers symbolize ________.
A he
take-charge executive who overcomes any obstacle to see that the organization
achieves its goals.
B every
aspect of an organization’s performance, from the top level to the operational
level.
C the
fluctuating fortunes of the organization as they alternate between profits and
losses.
D
control and influence in developing plans and making decisions.
11 ________ is/are called the
iGeneration because they’ve grown up with technology that customizes everything
to the individual.
A
Post-Millenials.
B The
Silent Generation.
C Gen
Y-ers.
D Baby
Boomers.
12 Which of the following
environments is characterized by the highest level of environmental
uncertainty?
A a
dynamic and simple environment.
B a
stable and complex environment.
C a
dynamic and complex environment.
D a
stable and simple environment.
13 Which of the following is a
disadvantage of having a strong organizational culture?
A
decreased organizational performance.
B
inability to respond to changing conditions.
C high
employee turnover.
D low
loyalty towards the organization
.
14 The term ________ refers to
repetitive sequences of activities that express and reinforce the important
values and goals of the organization.
A
corporate rituals.
B
employee mentoringb
C
business ethics.
D
organizational cultured.
15 Which of the following is
most likely to have a highly spiritual organizational culture?
A a
business that focuses strictly on outcomes.
B a
business that emphasizes centralized control.
C a
company with high tolerance of employee expression.
D a
highly aggressive, competitive business.
16 Jeff is an employee with the
accounting department at a major shipping service provider in Texas. Soon after
he joined following his graduation, his company developed corporate programs to
help improve self-confidence and qualifications of diverse employees so they
could “fit in.” During which period of time did Jeff start working for his
employers?
A new
millennium.
B early
1980s.
C late
1980s to late 1990s.
D 1960s
to 1970s.
17 Differences arising from
which of the following factors becomes more important to people as they get to
know each other?
A
gender.
B race.
C
personality.
D
ethnicity.
18 Which of the following
perceptions do employers typically have of older employees?
A
uncommitted to doing quality work.
B lack
of sound judgment.
C weak
work ethic.
D
resistant to new technology.
19 What type of discrimination
usually involves jokes or negative stereotypes being perpetrated about fellow
employees?
A
exclusion
B
mockery and insults
C
intimidation.
D
discriminatory policies
20 Which of the following
examples would be considered appropriate stereotyping?
A
assuming women to be particularly bad drivers.
B
asking someone from accounting to help with a budgeting problem.
C
assuming red-haired people have rather nasty tempers.
D
bracketing working mothers as not being committed fully to their jobs.
21 The aspect that
differentiates social responsibility from other similar concepts is that it
adds = a(n) ________.
A legal
imperative.
B
technical imperative.
C
political imperative.
D
ethical imperative.
22 Which of the following
arguments on social responsibility states that pursuing social goals hurts a
business’s economic productivity?
A lack
of skills.
B
costs.
C
dilution of purpose.
D
imaged
23 A ________ is a formal
statement of an organization’s primary values and the ethical rules it expects
its employees to follow.
A code of
ethics.
B
vision statement.
C
mission statement.
D code
of purposed.
24 The primary debate about
ethics training programs is whether ________.
A
ethics can be taught.
B the
programs give unethical individuals more ammunition.
C
ethics causes misconduct.
D the
programs cover misconduct outside the workplace.
25 The ________ Act offers some
legal protection to whistle-blowers. It has a provision wherein any manager who
retaliates against an employee for reporting violations faces a stiff penalty
of a 10-year jail sentence.
A
Landrum-Griffin.
B
Taft-Hartley.
C
Glass-Steagall.
D
Sarbanes-Oxley.
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